Our Quoted Prices
Every day we get asked why our charges are higher than Ads in the phone book or Search Ads on the Internet. Many of these Ads say $19.00 service charge and 10% off, or something similar. These Ads are very expensive to run for any company. Companies bid for you the consumer to see their Ad first. These "clicks" usually cost the company anywhere from $3 to $18 per click. How can a company pay more to advertise and charge less than their competitors? They cannot!
The prices these companies are posting are designed to trick you into calling that company for service. When they arrive they will make every excuse to charge ridiculous prices for other items of the service. When you get the bill, it is a generic invoice with no information from the business printed on the invoice. So, once you have paid, there is no recourse. No one to hold responsible because you don't even know who you did business with. Here is an example:
When we quote prices, we do our very best to be as honest as possible. Often, if we mis-quote a job, we honor the quoted price anyway. If we see something that changes our original quote, we discuss the details with the customer before doing any additional work. This applies to requests for quotes over the phone as well. Often, we cannot give an accurate quote over the phone without seeing details on what we are quoting. We may ask for pictures via Text Message, or we may have to come out to do a free estimate if necessary.
Here is an actual YELP review from one recent case:
"Keys plus is an awesome place! I would recommend to all my friends looking for a good, fast, and HONEST locksmith! I had a guy come out and attempt to charge me 365-400 dollars to get my house re-keyed... Keys plus told me to kick that guy out of my house because he is a criminal! So I did, he then came a few hrs later and did the exact same thing for $220.00! Thank you for helping me! You guys are awesome!"
"Do Not Duplicate"
What is needed to duplicate a "Do not Duplicate" Key?
We require a release of liability letter on file in our store to duplicate keys that are stamped "Do Not Duplicate". This letter must be on Letterhead of the responsible party, company, or property manager who issued the "DND" key, and state the name of the person who is being authorized to make duplicate(s).The authorized person will need to provide State issued identification.