FAQs

Beware!

Know who you are doing business with.

It has come to our attention that there is a SCAM Locksmith Company using our business (and others) name on a website designed to trick people looking for Keys Plus- Midtown, into calling them, 247 locksmith.

We are in no way affiliated with ANY company that has the name 24/7,24-7,247 Locksmith or any variation of 24/7. We have built a website www.getfreekey.com to illustrate exactly how the SCAM works.
These companies exist to rip off whoever they can. They are very Internet savvy. They will pretend to be affiliated with us. They are crooks.


Derrick C

My Name is Derrick. I have been working as a Locksmith since 1985, when I started my apprenticeship at the age of 15. I am currently the only field technician running outside calls for Keys Plus-Midtown. I am very good at what I do, and equally as honest about what I can't or won't do.

Far too often I am hearing stories about people being taken advantage of by unscrupulous sub-contractors of "Internet Locksmith Companies". These guys are getting away with ripping people off every day. Bait and switch pricing, fake addresses to appear close, and misleading ETA's. They call the customer back over and over, asking questions about who was hired, promising to beat another companies price, or as they have done to me- telling my customer that our tools and products would damage a vehicle. They use our company name, and even my personal name!

"The Mother ship"

When a person is searching for a locksmith on the web, usually they are in a compromised situation. The "Internet locksmiths" website looks very professional and appears as a large, legitimate company. In reality the website is just a front, designed to trick the unsuspecting person into calling for service. There are several websites being run by the same Scam organizations.They are usually based outside of the U.S., making it almost impossible to prosecute of enforce local or Federal Laws. When they feel some heat, they change the name and look of the website, but the service is always the same. This has been going on for years.

There is a call center somewhere, who knows where. Calls are taken in, with a promise of immediate dispatch, and then issued to the subcontractors to do the jobs. Sometimes it takes hours for the "Sub" to finally arrive. The "Sub" may or may not even be a licensed locksmith. Sometimes they show up in a Mercedes Car, wearing designer shoes and carrying a drill. Often its a guy in a white mini van, with white out windows. Once they are in front of the customer, the price changes. If the customer tries to back out, they ask for a trip charge, or try to intimidate them into paying for nothing. The ":Internet Locksmith Company" or "Mother ship" gets 40% -60% of each call, so the Technician has to get as much money as possible from the victim. The average call day or night is $198.00 and up. The worst part is...the customer likely will never know who they did business with. The receipts say "Locksmith Services" in hand writing with no other identifying information. Often, even if the customer felt satisfied with the service, there is no way to contact the company to schedule additional services because everything is run through the "Mother ship". We get call weekly asking if we did service at an address, when we ask about information on the invoice- there is none.

www.Getfreekey.com

Here are some links to some videos about this nationwide scam:

Video 1  |  Video 2


Our Quoted Prices

Every day we get asked why our charges are higher than Ads in the phone book or Search Ads on the Internet. Many of these Ads say $19.00 service charge and 10% off, or something similar. These Ads are very expensive to run for any company. Companies bid for you the consumer to see their Ad first. These "clicks" usually cost the company anywhere from $3 to $18 per click. How can a company pay more to advertise and charge less than their competitors? They cannot!

The prices these companies are posting are designed to trick you into calling that company for service. When they arrive they will make every excuse to charge ridiculous prices for other items of the service. When you get the bill, it is a generic invoice with no information from the business printed on the invoice. So, once you have paid, there is no recourse. No one to hold responsible because you don't even know who you did business with. Here is an example:

When we quote prices, we do our very best to be as honest as possible. Often, if we mis-quote a job, we honor the quoted price anyway. If we see something that changes our original quote, we discuss the details with the customer before doing any additional work. This applies to requests for quotes over the phone as well. Often, we cannot give an accurate quote over the phone without seeing details on what we are quoting. We may ask for pictures via Text Message, or we may have to come out to do a free estimate if necessary.

Here is an actual YELP review from one recent case:

"Keys plus is an awesome place! I would recommend to all my friends looking for a good, fast, and HONEST locksmith! I had a guy come out and attempt to charge me 365-400 dollars to get my house re-keyed... Keys plus told me to kick that guy out of my house because he is a criminal! So I did, he then came a few hrs later and did the exact same thing for $220.00! Thank you for helping me! You guys are awesome!"


"Do Not Duplicate"

What is needed to duplicate a "Do not Duplicate" Key?

We require a release of liability letter on file in our store to duplicate keys that are stamped "Do Not Duplicate". This letter must be on Letterhead of the responsible party, company, or property manager who issued the "DND" key, and state the name of the person who is being authorized to make duplicate(s).The authorized person will need to provide State issued identification.